I've also had the cable box crash at least 3 times in the last week. The CABLE box.
Roni's beyond mad now and has traveled that emotional curve all the way to disgusted. The one good thing about the switch (the ostensibly higher upload and download speeds) have given way to the harsh reality of a shared neighborhood connection (begging the question: Why wasn't this a problem under AP&T?).
Worse, the new streaming sites, like Hulu, or even the "old favorite" YouTube, are now stuttering during playback. Michele noticed it first, and I was able to confirm it myself. Actually, I noticed it, bitched to Michele about it, and she was relieved to discover it wasn't just her.
My speed testing has been lack luster, to say the least, so suddenly I've become a relative to the "Slowsky's", Comcasts "look, aren't these DSL user's CUTE in their old fashioned ways!" mascots, a married pair of tortoises who complain about things being too fast.* In other words, since I'm already stuck with AT&T for the iPhone, why not just snag some hard core DSL from them? At least the connection to the 'Net will allow me to stream video, unlike the oddly timed stuttering that allows you to view video, but feel somewhat twitchy by the end of 40 minutes.
And after crunching the number, even if all I do is drop the landline and Craptastic Cabal internet, I come out about 30 bucks a month ahead. Along with dropping the stupid cable DVR's and assorted other bizarreness, I could see over 1200 dollars a YEAR.
This is why custoemr service is so important kids. Why is Dell worth only a fifth of what Apple is now? They outsourced their customer service, it was crappy. Comcast is a dominant player, and yet has the weakest offerings (particularly in HD) and the WORST customer service (although I will sing the praises of the techs in the street always -- they're at least TRYING to get things working for us!).
All it takes is a thousand former AP&T customers doing this, and Comcrap is out 1.2 million.
While I seriously doubt that I, personally, will be able to convince 1000 people to do this, I've already gotten into talks with about 5 people, all of whom are Alameda residents formerly of AP&T forced into cable and internet from Comcast. A little education about the better over the air image quality (side by side OTA high-def beats the painfully over-compressed cable signal of the same station) and the fact that any standard analog TV antenna will pick up HD signals (that tends to be a surprise to people) tends to make them ponder. Since we're line of sight to Sutro Tower across the bay, they can experiment with freaking rabbit ears to start, and still get a lot more than they would expect.
I know, I've been ranting about this a lot lately, but considering all of the other stuff going on in my life, I really don't need the aggravation anymore. I'm also seeing it as a sign that I watch too much TV, something that I chatted with Roni about last night. I want to get back to wood working more. Reading. Hell, even playing the Wii with Roni would be a better thing to do with our nights.
Another reason for GOOD customer service: It distracts a customer from coming to the inevitable conclusion that they really don't NEED you when the pain exceeds the value of the service. I've gone out on that limb and stated that I don't believe that the current cable TV business model is sustainable beyond the next few years. This horribly botched switchover, on top of the less than stellar economic picture and the emergence of competing entertainment streams is a perfect store that will destroy the cable monopoly.
* Crap. I think I just stumbled into a "Rule 34" moment -- Slowsky Slash. I'm so sorry...
No, wait -- I'm not.